InsuranceEurope
European motor insurer cuts claims settlement time from 14 days to 48 hours
A mid-sized European motor insurer digitised its FNOL-to-settlement workflow on GetAFix Insurance — reducing settlement time by 85% and fraud leakage by 40%.
Insurance claim on a tablet1600 × 900save to: public/images/case-studies/eu-insurer-hero.jpg
- 14d → 48h
- Claim TAT
- –40%
- Fraud leakage
- 200+
- Partner workshops
- 95%
- Customer CSAT
The challenge
Claims averaged 14 days from FNOL to settlement, with heavy paperwork and opaque workshop estimates. Fraudulent and inflated claims were frequent, and customer satisfaction during the claim journey was poor.
What GetAFix did
- End-to-end digital claim workflow — FNOL via app, AI-assisted damage survey, workshop assignment, settlement.
- Integration with 200+ partner workshops via GetAFix WMS — estimates, photos and approvals flow directly.
- Historical pricing benchmarks and anomaly detection to flag inflated estimates.
- Customer-facing WhatsApp + email updates at every stage of the claim.
Outcome
- Claim settlement time reduced from 14 days to 48 hours (85% reduction).
- Fraud and leakage down 40% within the first year.
- Customer CSAT on claims improved from 68% to 95%.
- Workshops report faster payment, fewer disputes, and cleaner paperwork.
“Our claims team went from being the most complained-about part of the business to the most praised. GetAFix was the core of that turnaround.”