How a global car-detailing brand runs 100+ franchise stores across India on GetAFix

The challenge

The world's largest passenger-vehicle detailing products manufacturer runs its Indian retail presence as a 100-plus franchise network — every store offers the same packages, uses the same detailing products, and promises the same customer experience. Before GetAFix, every store ran on a different combination of spreadsheets, WhatsApp groups, stand-alone POS/billing tools and paper job cards. Head Office had no real-time view of store-level performance; Area Sales Managers and Regional Sales Managers were on the phone every week asking for numbers; replenishment of consumables from HO was manual and reactive, so fast-moving SKUs routinely stocked out while slow-movers piled up; and there was no common customer record, so service reminders and repeat-visit campaigns simply didn't fire.

See it in the field

What GetAFix did

• One operating platform in every store — customer onboarding, vehicle registration, digital estimates, package-based offerings, job cards, GST-compliant invoicing and payment collection — so every franchise runs the same SOP and surfaces the same KPIs.
• Head Office module with a four-tier role hierarchy — Area Sales Manager, Regional Sales Manager, State Head and Country Head each log in to a dashboard scoped to their territory, with drill-down to any individual store.
• Auto-replenishment from HO — every store's consumable stock (polishes, compounds, pads, films) is tracked in real time. When an SKU hits its reorder threshold, a procurement request fires automatically to Head Office, HO ships, inventory reconciles. Fast-movers no longer stock out.
• Automated service reminders — every customer's past visits drive WhatsApp and SMS reminders on 3, 6 and 12-month intervals across the entire network, using the same brand voice.
• Multi-factor authentication enforced for Head Office, State Head and Regional/Area Manager logins, meeting the customer's enterprise-security standard; store-level logins are audited by HO.
• Purpose-built data warehouse + a GetAFix-proprietary slice-and-dice BI tool — every transaction from every store flows into a DW that HO and field leadership use to pivot revenue, package mix, service performance and repeat-visit rate by store, region, period or product category in seconds.

SELECT store_code, region, state,
       SUM(invoice_amount) AS rev,
       COUNT(DISTINCT customer_id) AS customers
  FROM dw.invoices
 WHERE fiscal_quarter = 'FY26-Q1'
   AND package_category = 'Ceramic Coating'
 GROUP BY store_code, region, state
 ORDER BY rev DESC
 LIMIT 20;

Outcome

• 100+ franchise detailing stores now run the same operating platform with the same SOPs and the same live KPIs — no more per-store spreadsheets or shadow systems.
• Stockouts on fast-moving detailing consumables effectively eliminated by auto-replenishment between HO and every store.
• Weekly territory calls that used to be "send me your numbers" are now "what are we doing about them" — Area and Regional Sales Managers open their dashboard and the data is already live.
• Country-level leadership can slice revenue, product mix and store performance by any dimension in seconds through the GetAFix BI tool — reports that used to mean a week of spreadsheet consolidation.
• Customer experience standardised across every store: same estimate flow, same package definitions, same service-reminder cadence — regardless of which franchise a customer walks into.