Premium multi-brand workshopUnited Arab Emirates
A Dubai premium auto-care brand replaces three tools with GetAFix
A high-end UAE workshop consolidated its separate billing, CRM and inventory systems on GetAFix — and increased repeat visits by 42%.
Premium workshop bay, Dubai1600 × 900save to: public/images/case-studies/dubai-workshop-hero.jpg
- +42%
- Repeat visits
- –3
- Legacy tools replaced
- 99%
- CSAT score
- 4.9★
- Google rating
The challenge
The workshop was running three disconnected tools — a billing system, a CRM and a spreadsheet-based inventory tracker. Customers received inconsistent comms, and senior management had no live view of the business.
What GetAFix did
- Single unified platform covering job cards, estimates, billing, inventory and CRM.
- ZATCA + UAE VAT compliant invoicing out of the box.
- WhatsApp-based customer updates branded with the workshop's identity.
- Automated loyalty programme and 3/6/12-month service reminders.
Outcome
- Repeat visits up 42% in 12 months.
- Three legacy tools decommissioned; single source of truth.
- CSAT consistently above 99% post-service.
- Google Business Profile rating climbed to 4.9★ driven by automated review requests.
“GetAFix stands out as an exceptionally comprehensive car service management application. It replaced three separate tools for us.”