Multi-brand workshopAfrica
Scaling a multi-brand workshop chain from 3 to 22 branches
How a leading multi-brand service chain unified operations across South Africa, Kenya and Egypt on GetAFix — doubling revenue per branch in 18 months.
Multi-brand workshop floor, Nairobi1600 × 900save to: public/images/case-studies/africa-operator-hero.jpg
- +108%
- Revenue per branch
- 22
- Branches live
- –40%
- Inventory holding cost
- 3
- Countries
The challenge
With 3 workshops already running on a mix of Excel, local accounting tools and paper job cards, the group could not get consolidated financial or operational reporting. Expansion plans stalled because every new branch meant re-inventing processes.
What GetAFix did
- Standardised digital job card, estimate and invoice workflow across all branches.
- Head-office dashboard for live cross-branch KPIs — revenue, cycle time, CSAT, inventory health.
- Cross-branch parts visibility with automated inter-branch transfer requests.
- White-labelled consumer app deployed under the group's own brand for bookings and service tracking.
Outcome
- Revenue per branch doubled within 18 months on consistent processes.
- Consolidated month-end close reduced from 10 days to 2 days.
- Inventory carrying cost fell 40% through cross-branch visibility.
- New branches now go live on GetAFix in 3 weeks with the same SOPs as the flagship.
“The seamless integration of head-office and branch operations within GetAFix has been pivotal in scaling our business across three countries.”